Terms of Use

1. Introduction

These Terms of Use (“Agreement”) govern your access to and use of the websites, mobile applications, integrations, APIs, and other services (collectively, “Services”) provided by Contacts Plus LLC, a Delaware limited liability company with offices at 3636 S. Geyer Road, Suite 100, Saint Louis, MO 63127 (“ContactsPlus,” “we,” “us,” “our”). The Services, including the website at contactsplus.com (“Site”) and the ContactsPlus mobile applications (“App”), allow you to manage, store, and synchronize contact information. By accessing or using the Services, you agree to be bound by this Agreement. If you do not agree, do not use the Services.

• End User: an individual or entity using the Site, App, Integrations, or Developer Apps for contact management.
• Client: an organization using the Services for team-based contact management or collaboration.
• Developer: an individual or entity using our API to create Developer Apps.
• User: collectively, End Users, Clients, and Developers.

We are the data controller for personal information processed under the Services (GDPR Article 4(7)) and the business under the CCPA, as amended by the CPRA (Section 1798.140). Our data practices are detailed in our Privacy Policy. This Agreement is governed by Delaware law, subject to arbitration (Section 11.2), and we do not discriminate against Users exercising their rights (CCPA Section 1798.125). For inquiries, contact support@contactsplus.com or, for GDPR requests, dpo@contactsplus.com.

2. Accounts and Licenses

2.1 Accounts

To use certain features of the Services (e.g., contact management, API access), you must register for an account (“Account”) and provide accurate, complete information as prompted. You represent and warrant that: (a) all registration information is truthful and accurate; (b) you will maintain its accuracy; and (c) you are at least 13 years old (or, for EU/EEA residents aged 13–16, have verifiable parental consent, per Privacy Policy, Section 7). You are responsible for maintaining the confidentiality of your Account login information and for all activities under your Account. Notify us immediately of unauthorized use or security breaches at support@contactsplus.com. You may delete your Account via our Own Your Data page, the App, or support@contactsplus.com. We process deletion requests within one month (GDPR Article 12(3)) or 45 days (CCPA Section 1798.130), subject to exemptions (e.g., legal obligations, fraud prevention).

2.2 Licenses

Subject to this Agreement, we grant you: a Site License (non-transferable, non-exclusive, to use the Site for personal or, for Clients, organizational contact management); an App License (for End Users or Clients, to use the App for personal or organizational contact management); a Completed Contact Data License (for End Users or Clients, to use Completed Contact Data from the App or Developer Apps, subject to Section 2.3); and an API License (for Developers, to use our API for Developer Apps, per the API License Addendum, Privacy Policy Section 3.6, and the Google API Services User Data Policy).

2.3 Restrictions on Use

Your use of the Site, Services, and Completed Contact Data is subject to the following. You shall not:

• license, sell, rent, lease, transfer, assign, distribute, host, or commercially exploit the Services or Completed Contact Data, except for Clients’ organizational use;
• modify, create derivative works of, disassemble, reverse compile, or reverse engineer any part of the Services;
• access the Services to build a similar or competitive service;
• copy, reproduce, distribute, republish, download, display, post, or transmit any part of the Services, except as permitted;
• use the API or Completed Contact Data for competitive benchmarking or monitoring Service performance;
• upload or submit sensitive or special-category data — including debit/credit card information, bank account details, social security or other government identification numbers, driver’s license information, government IDs, or data revealing health or medical conditions, genetic or biometric data, racial or ethnic origin, religious or philosophical beliefs, political opinions, trade-union membership, or sexual orientation. The Services are not designed or intended to store such data; if you choose to submit it, you do so entirely at your own risk, and (while we implement reasonable security measures) we are not liable for its handling or for any unauthorized access to it;
• fail to ensure Your End User Contact Data is lawfully obtained (e.g., with consent, GDPR Article 6) and accurate.

All copyright and proprietary notices must be retained. Updates to the Services are subject to this Agreement.

2.4 FCRA Compliance

Completed Contact Data is not collected for, nor intended to indicate, employability, creditworthiness, or other characteristics under the Fair Credit Reporting Act (FCRA, 15 U.S.C. § 1681a). You shall not use it to determine eligibility for: (a) credit or insurance for personal purposes; (b) employment; or (c) other FCRA purposes (Section 604, 15 U.S.C. § 1681b).

2.5 Modifications

We may modify, suspend, or discontinue the Services (or parts thereof) at our discretion. For material changes, we provide 30 days’ notice via email or Site posting. EU/EEA Users must consent to material data processing changes (GDPR Article 7, Privacy Policy Section 14).

2.6 Support and Maintenance

We are not obligated to provide ongoing support or maintenance, except for legal rights requests (e.g., deletion, GDPR Article 12, CCPA Section 1798.130) or security issues. Contact support@contactsplus.com or, for GDPR, dpo@contactsplus.com.

3. End User Contact Data

3.1 Collection and Use

If an End User, we may collect End User Contact Data (e.g., names, emails, phone numbers) via the Site, App, Integrations, or Developer Apps. If a Developer, we may collect End User Contact Data from your End Users. “Your End User Contact Data” refers to data we collect from you (End User) or your End Users (Developer). We may combine it with third-party data to create Completed Contact Data (Privacy Policy, Section 3.4). You are responsible for ensuring Your End User Contact Data is accurate, lawfully obtained (e.g., with consent, GDPR Article 6), and does not violate third-party rights or laws. We do not collect data from minors under 13.

3.2 License

You grant us a non-exclusive, royalty-free, worldwide license to process (e.g., reproduce, store, distribute, modify, disclose) Your End User Contact Data solely to provide and improve the Services. This license terminates upon Account deletion or data removal, subject to retention for legal obligations or fraud prevention. You warrant you have the right to grant this license. Google API data complies with Limited Use requirements (Privacy Policy, Section 3.6).

3.3 Enforcement

We may review Your End User Contact Data for compliance with this Agreement and applicable laws. If you violate this Agreement or create liability, we may remove or modify data, suspend or terminate your Account (Section 10), or report violations to authorities. We notify you where feasible, and you may appeal via support@contactsplus.com.

3.4 Backups

We may retain secure backups of Your End User Contact Data for up to 12 months to prevent data loss. You are responsible for your own backups. For deletion, contact support@contactsplus.com or our Own Your Data page.

4. User Conduct

You agree to use the Services in compliance with applicable laws and this Agreement. You shall not: use the Services for illegal activities, harassment, or spam; upload malicious code, viruses, or harmful content; interfere with the Services’ operation or security; misrepresent your identity or data ownership; or violate third-party rights, including privacy rights. Violations may result in Account suspension or termination (Section 10). Report issues to support@contactsplus.com.

5. Ownership

5.1 Intellectual Property

Contacts Plus LLC owns all intellectual property rights in the Services, including the Site, App, Integrations, APIs, and content (e.g., text, software, graphics), except End User Contact Data and Completed Contact Data (“Content”). Unauthorized use may violate U.S. copyright, trademark, patent, or other laws. We reserve all rights not granted.

5.2 Developer Apps

Subject to our API rights, Developer Apps and their intellectual property are owned by Developers or their licensors. We do not license our trademarks, trade names, or logos without written consent.

5.3 Feedback

If you provide feedback or suggestions (“Feedback”), you grant us a non-exclusive, royalty-free, worldwide license to use and incorporate it into the Services, without compensation. Feedback containing personal information is processed per the Privacy Policy, and you may exercise your rights (e.g., deletion). Feedback is non-confidential unless it contains personal information.

6. Indemnity

You agree to indemnify and hold Contacts Plus LLC, its officers, employees, and agents harmless — including for costs and reasonable attorney’s fees — from claims arising from: (a) your use of the Services; (b) Your End User Contact Data; (c) your violation of this Agreement; (d) your violation of laws, including privacy laws (e.g., GDPR, CCPA); or (e) your Developer Apps (if a Developer). You warrant Your End User Contact Data is lawfully obtained (GDPR Article 6). We may assume defense of indemnified matters at your expense, and you agree to cooperate. You may not settle without our consent.

7. Third-Party Sites and Ads; Developers

7.1 Third-Party Sites and Ads

The Services may link to third-party websites, services, or advertisements (“Third Party Sites and Ads”), provided for convenience only. We do not control, review, approve, monitor, or endorse them. You use them at your own risk, subject to third-party terms and privacy policies. Personal information shared with third parties (e.g., via Integrations, Developer Apps) is governed by the Privacy Policy (Sections 4, 6). EU/EEA data transfers use Standard Contractual Clauses (GDPR Article 46).

7.2 Developers

Developers are solely responsible for their Developer Apps’ accuracy, suitability, and legal compliance. We are not responsible for Developer Apps and make no guarantees about their quality. Your interactions with Developers or their Apps are between you and the Developer.

7.3 Release

You release Contacts Plus LLC, its officers, employees, agents, successors, and assigns from liability for claims or damages (e.g., personal injury, property damage) from Third Party Sites and Ads or Developer Apps, except for GDPR or CCPA rights. California residents waive California Civil Code Section 1542: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” This release does not limit privacy rights.

8. Disclaimers

The Services, App, APIs, Integrations, and Completed Contact Data are provided “as-is” and “as available.” We and our suppliers disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement, to the fullest extent permitted by law. We do not guarantee the Services will: (a) meet your requirements; (b) be uninterrupted, timely, or error-free; or (c) be free of viruses or harmful code. This disclaimer does not limit your GDPR, CCPA, or other rights. Some jurisdictions may not allow warranty exclusions, so these may not apply to you.

9. Limitation on Liability

9.1 General Limitation

To the fullest extent permitted by law, Contacts Plus LLC and our suppliers are not liable for lost profits or indirect, consequential, exemplary, incidental, special, or punitive damages arising from this Agreement or your use of, or inability to use, the Services, even if advised of such damages. You use the Services at your own risk.

9.2 Liability Cap

Our total liability for damages arising from this Agreement or the Services (for any cause, regardless of the form of action) is limited to the greater of: (a) $50; or (b) the amounts you paid us in the prior 12 months (if any). Multiple claims do not enlarge this limit. This cap applies to the fullest extent permitted by applicable law. Some laws do not allow the limitation or exclusion of certain liability — and nothing in this Agreement limits liability that applicable law does not permit to be limited; in that case, our liability is limited to the greatest extent the law allows.

9.3 Time Limit on Claims

To the fullest extent permitted by applicable law, any claim arising out of or relating to this Agreement or the Services must be brought within one (1) year after the event giving rise to the claim; otherwise, the claim is permanently barred.

10. Term and Termination

10.1 Term

This Agreement remains in effect while you use the Services, unless terminated as described below.

10.2 Termination by You

You may terminate this Agreement and your Account via our Own Your Data page, the App, or support@contactsplus.com. We process deletion requests within one month (GDPR Article 12(3)) or 45 days (CCPA Section 1798.130), subject to retention for legal obligations or fraud prevention. Access ends immediately upon termination.

10.3 Termination or Suspension by Us

We may suspend or terminate your Account or access for: (a) Agreement violations; (b) legal or regulatory requirements; (c) fraud, abuse, or security concerns; or (d) non-payment for paid Services. We notify you via email or Site, where feasible, and you may appeal via support@contactsplus.com.

10.4 Survival

The following provisions survive termination: Sections 2.3, 2.4, 3, 4, 5, 6, 7, 8, 9, 10, and 11.

11. General

11.1 Changes to Terms of Use

We may revise this Agreement periodically. For material changes, we provide 30 days’ notice via email or Site posting. Changes are effective on the earlier of: (a) 30 days after email dispatch; or (b) 30 days after posting. EU/EEA Users must consent to material data processing changes (GDPR Article 7). Continued use after notice indicates acceptance.

11.2 Dispute Resolution

Except where GDPR or CCPA requires alternative remedies, disputes arising from this Agreement or the Privacy Policy are resolved as follows:

• Arbitration: disputes are subject to binding arbitration under the Federal Arbitration Act, conducted by a single AAA arbitrator under the AAA Commercial Arbitration Rules (and Consumer-Related Disputes Procedures, if applicable). You waive court or jury trials, except for small claims. Claims must be brought individually, not as a class or representative action; there is no consolidation of claims. Decisions are confidential unless legally required, binding, and subject to limited review.
• Exceptions: claims for defamation, Computer Fraud and Abuse Act violations, or intellectual property infringement are resolved in Delaware state or federal courts. Either party may seek emergency equitable relief in those courts without waiving arbitration.
• GDPR/CCPA: EU/EEA Users may lodge complaints with supervisory authorities (GDPR Article 77) or seek judicial remedies (Article 79). California residents may pursue CCPA claims (e.g., data breach damages, Section 1798.150).

Severability: if the class-action waiver is unenforceable, the arbitration provision is void and disputes are resolved in Delaware courts. Other unenforceable provisions do not affect the remainder. For AAA details, visit adr.org or call 800-778-7879.

11.3 Choice of Law

This Agreement is governed by Delaware law, consistent with the Federal Arbitration Act, without regard to conflict-of-law principles. This does not affect GDPR, CCPA, or other statutory rights.

11.4 Entire Agreement and Miscellaneous

This Agreement and the Privacy Policy constitute the entire agreement regarding the Services. Failure to enforce provisions does not waive them. Section titles are for convenience. Invalid provisions are modified to be enforceable, and others remain in effect. We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, natural disasters, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, labor disputes, governmental action or changes in law, power or telecommunications failures, internet or hosting-provider outages, cyberattacks, denial-of-service attacks, and the acts or omissions of third-party services or suppliers. You are an independent contractor, not our agent or partner. You may not assign this Agreement without our consent; unauthorized attempts are void.

11.5 Copyright and Trademark Information

Copyright © 2010–2025, Contacts Plus LLC. All rights reserved. Trademarks, logos, and service marks (“Marks”) on the Site are our property or that of third parties (e.g., Google®, Apple®). You may not use Marks without our or the third party’s written consent. Third-party trademarks do not imply affiliation, sponsorship, or endorsement.

11.6 Contact Information

• Email: support@contactsplus.com
• Data Protection Officer: dpo@contactsplus.com (GDPR inquiries)
• Address: Contacts Plus LLC, 3636 S. Geyer Road, Suite 100, Saint Louis, MO 63127
• Toll-free (California residents): 800-430-4095

12. Payment Terms

If you subscribe to premium Services, you agree to pay applicable fees as outlined during registration or at contactsplus.com/pricing. Fees are billed in advance and are non-refundable except as required by law. We may modify fees with 30 days’ notice via email or Site posting. Non-payment may result in Account suspension or termination (Section 10.3). Contact support@contactsplus.com for billing inquiries.

13. International Users

The Services are hosted in the United States and intended for global use. EU/EEA data transfers comply with Standard Contractual Clauses (GDPR Article 46). Users in other regions (e.g., Canada, Australia) are subject to local laws, and you consent to data processing in the U.S. per the Privacy Policy (Section 8). Contact dpo@contactsplus.com for international inquiries.

14. Accessibility

We strive to make the Services accessible per the Americans with Disabilities Act (ADA) and the Web Content Accessibility Guidelines (WCAG 2.1). Report accessibility issues to support@contactsplus.com.